5 min read

Sometimes traders report difficulty logging into their IQ Option account. This can happen for different reasons and can often be fixed very easily. If you are having trouble with the login procedure, here are several points that may help you resolve them.

1. Check your account credentials

The most obvious, but also the most common problem is entering incorrect credentials for the account – login and password. On IQ Option, you can register an account with an email address or a phone number. So please check them and make sure you enter the correct information when logging in.

If you don't remember your password, you can use the "Forgot Password" option on the login page. This option will only work if you are signed out of your account on all devices (including your phone), so be sure to sign out and follow the steps offered by the system.

Another important thing to do: make sure you haven't created another account by mistake. According to the platform's rules, it is prohibited to create multiple accounts, so each IQ Option trader should only use one. An account has two balances: the actual balance and the learning balance. If you have more than one account, choose the one you want to use and close the other.

2. Clear your browser's cache and cookies

Sometimes the problem can arise due to technical difficulties. If you log in, but the page does not load, try clearing your browser cache and cookies. This will help you remove the cached files and the website will resume normal operation. To clear the cache, just go to your browser settings and make sure you clear the cache for "All time" (not just the last two days). Once this is done, try to log in again using your credentials.

You can also check the problem with another browser or in "Private" mode with your browser (Firefox, Google Chrome, Opera), as well as on other devices or platforms (desktop app, mobile app).

3. Contact customer service

In case none of the above answers help you and you are still having trouble signing in, you can contact customer service. You can do this by writing to the email address [email protected] or by calling the customer support line phone number listed on the website. When writing an email, be sure to send it from the email address associated with your account and try to describe the problem in detail. If you see an error message, please attach a screenshot of it.

A connection problem is nothing to worry about, just follow the steps above and contact our specialists if necessary.

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NOTE: This article is not investment advice. Any reference to historical price movements or levels is informative and based on external analysis and we do not guarantee that such movements or levels may recur in the future.
In accordance with the requirements of the European Securities and Markets Authority (ESMA), binary and digital options trading is only available to clients classified as professional clients.

GENERAL WARNING AGAINST RISKS

CFDs are complex instruments and come with a high risk of losing money quickly due to leverage.
85% of retail investor accounts lose money when trading CFDs with this provider.
You should ask yourself if you understand how CFDs work and if you can afford to take the high risk of losing your money.


Source: IQOption blog (blog.iqoption.com) 2020-10-08 13:33:49
Article has been translated for informational and promotional purposes. Translations may not be correct and may contain errors we are not responsible for. Please note this article has been translated by using artificial intelligence. If you are having problems to understand article please refer to original article from IQOption blog.